Privacy Policy

State 48 Garage Doors (“State 48 Garage Doors,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information collected through our website at state48garagedoors.com(the “Site”), through our online forms, through SMS communications, and in connection with our garage door repair, installation, and maintenance services.

By using the Site, submitting a form, or opting in to receive SMS messages from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Information you provide directly

• Name, email address, phone number, and ZIP code you submit through our door designer form, job application form, website chat, or online booking.
• Details about your garage door or project that you share with us, including photos, door dimensions, design choices made in the door designer, and any free-text notes.
• If you apply for a job with us: your resume, video, and the other information you include in your application.
• Any additional information you provide during SMS, email, or telephone communications with our team.
• Your mobile phone number if you opt in to receive SMS messages from us.

Information collected automatically

• Device and browser information (IP address, browser type, operating system, screen size).
• Page interaction data (pages viewed, time on site, referring URLs, clicks on calls to action).
• Marketing attribution signals such as UTM parameters, Google Click IDs (gclid), Meta Click IDs (fbclid), Microsoft Click IDs (msclkid), and TikTok Click IDs (ttclid) passed through URLs when you arrive at our Site from an advertisement or referral. We store the first and most recent of these in your browser so we can understand which marketing channel brought you to us.
• The referring website or search engine that brought you to the Site, including referrals from AI search assistants such as ChatGPT, Perplexity, Copilot, Gemini, and Claude.
• Cookies and similar technologies, including first-party storage we set and third-party cookies from the services listed in Section 4.
• Visitor identification data via IntentWave (see Sections 4 and 5), which may match your browser session to contact information from a third-party data network so that we can understand who is researching our services and follow up. You can opt out of this at any time (Section 8).

2. How We Use Your Information

• To respond to your inquiries, schedule service, provide estimates, and deliver our services.
• To deliver customer support and communicate with you about scheduled or completed work.
• To send SMS updates, appointment confirmations and reminders, promotional offers, and other communications related to our services, where you have opted in.
• To review job applications and communicate with applicants.
• To improve the Site, our services, and the user experience through analytics and performance monitoring.
• To measure the effectiveness of our marketing and understand which channels (search engines, paid ads, referrals, AI search assistants) bring visitors to the Site.
• To comply with legal obligations and enforce our terms and policies.

3. SMS Communications

SMS opt-in

By providing your mobile phone number through our website forms or direct communication with our team and indicating your consent to receive SMS messages, you agree to receive text messages from State 48 Garage Doors at that number. These messages may include appointment confirmations and reminders, service updates, quotes and estimates, promotional offers, and customer service communications.

Message frequency and rates

Message frequency varies based on your interactions with us. Standard message and data rates from your mobile carrier may apply. We do not charge a fee for our SMS messages.

Opt-out

You may opt out of receiving SMS messages from us at any time by replying STOP to any SMS message you receive from us. After opting out, you will no longer receive promotional SMS messages from us, though we may still send transactional messages directly related to an active service appointment or prior inquiry. For assistance at any time, reply HELP to any SMS from us or contact us directly at (602) 329-6018 or CustomerService@State48GarageDoors.com.

SMS consent and third parties

Your SMS consent and mobile phone number will not be shared, sold, or rented to third parties for their own marketing purposes. We may share your mobile number with service providers that deliver SMS messages on our behalf (our CRM and messaging platform), and those providers are contractually bound to use your information only for the purpose of delivering our messages.

4. Cookies, Tracking, and Third-Party Services

We use cookies, local storage, and similar technologies on our Site to:

• Remember your preferences across visits, such as whether you have already opened the door designer.
• Record marketing attribution signals, including the first and most recent source of a visit, so we can understand which marketing channels lead to inquiries.
• Operate analytics and measure Site performance.
• Deliver and measure advertising campaigns, if and when such campaigns are active.

Specific services we use

Our Site uses the following third-party services, each of which may collect data subject to its own privacy policy:

• Google Tag Manager and Google Analytics (GA4): website analytics, attribution measurement, and conversion tracking. Google Ads conversion tracking runs through the same tag manager.
• IntentWave (PeoplePixel): visitor identification, which may match your browser to contact information held in a third-party data network. See Section 5 for how this may be treated under privacy law and Section 8 for how to opt out.
• GoHighLevel (HighLevel) and LeadConnector: our customer relationship management (CRM) platform, job application form, the website chat widget, and SMS delivery.
• Google Ads call tracking: may display a tracking phone number to visitors who arrive from a Google ad so that calls can be attributed to the ad.
• ServiceTitan: online appointment scheduling.
• Amarr: the virtual garage door designer, embedded from Amarr’s website.
• GeoBooster: the map of recent jobs shown on some pages.
• Google Maps and YouTube: embedded maps and videos.
• Google Business Profile (Places API): the customer reviews displayed on the Site.
• Vercel: website hosting and server functions.

You may disable cookies through your browser settings, and you may opt out of visitor identification and advertising cookies using the controls described in Section 8. Some parts of the Site may not function fully if cookies are declined.

5. How We Share Your Information

We do not sell your personal information for money. We share information only as described below:

• Service providers: vendors that help us operate our business and deliver our services, including our CRM and SMS platform, scheduling software, website hosting, and analytics services. These providers are contractually bound to confidentiality and may use your information only for the services they provide to us.
• Visitor identification and advertising partners: the IntentWave service described in Section 4 receives browsing data from our Site and returns contact information that may be associated with your browser; and advertising platforms such as Google Ads may receive data about your visit to measure and improve our advertising. Under the California Privacy Rights Act this kind of disclosure may be considered a “share” or a “sale.” You can opt out at any time; see Section 8.
• Legal and safety: when required by law, subpoena, court order, or to protect the rights, property, or safety of State 48 Garage Doors, our customers, or others.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the same protections in this Policy.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes described in this Policy, comply with our legal obligations (including warranty and licensing records), resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights and Choices

Do Not Sell or Share My Personal Information

You can opt out of visitor identification and of the sharing of your data with advertising partners at any time on our Do Not Sell or Share My Personal Information page. The opt-out is stored in your browser and takes effect immediately on this device. We also honor the Global Privacy Control browser signal: if your browser sends it, we treat it as an opt-out automatically, with nothing further for you to do.

California residents

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) gives you the following rights:

• Right to know: the categories and specific pieces of personal information we have collected about you, the sources of that information, and the third parties with whom we have shared it.
• Right to delete: the deletion of the personal information we have collected about you, subject to limited legal exceptions.
• Right to correct: the correction of inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing: exercised through the page and browser signal described above.
• Right to non-discrimination: you will not receive discriminatory treatment for exercising any of your privacy rights.

Residents of other states with comprehensive privacy laws may have similar rights. To exercise any of these rights, contact us using the information in Section 12. We may need to verify your identity before responding to your request.

9. Children’s Privacy

Our Site and services are directed to adults and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms, financing partners, and review sites. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the effective date at the top of this page. Your continued use of the Site after the revised Policy becomes effective constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at: